them want to come back again and they may even become loyal fans of your restaurant. Using WhatsApp Business is no longer just for communication, but for keeping your customers happy and feeling special.
Another smart move you could make is to integrate WhatsApp Business with your customer relationship management (CRM). Then you will be able to get to know your customers; you know what they like, what dataset they have ordered before, and how often they order.
So, using all this information, you can tailor your marketing. For example, offer special offers to customers who love a certain dish, or inform regular customers about a new offer they will like. This way, your customers feel taken into account because you pay attention to what they like.
This is much more than just sending cool messages. It helps you manage orders more efficiently and keeps customers coming back to your restaurant. In the long run, this means your restaurant makes more money and continues to grow because you use WhatsApp Business and CRM together to better understand and serve your customers.
7. Enhance your message content with multimedia
WhatsApp Business API helps you create notification templates that can capture order details and notify the customer how to check your internet speed and improve it about the status of their order. You can share any media including images, maps, menu templates, receipts, and more with WhatsApp. Also, if the customer has any issue with their order, they can immediately contact your customer support manager on WhatsApp for a quick solution.
8. Develop brand loyalty
If you offer a aruba business database certain level of discounts and cashback in an attempt to increase customer engagement, you will surely increase their loyalty to your brand.
For example, Starbucks’ loyalty program increased the company’s revenue by $2.65 billion. If you rely on food delivery apps, then customer loyalty is directed to the app, not your restaurant.
